Dispute Resolution Process

People's Choice Credit Union believes that any concerns from our members are worth listening to. We will do our best to resolve any issues you may have and we promise to address every issue with high importance.

Our dispute resolution process is available for viewing in all of our branches, on our website or upon request if you call our National Contact Centre.

Download a copy of 'A Guide to Dispute Resolution'.

Contact Information

For further information or to lodge a written complaint, please contact:
Your local branch or our National Contact Centre on 131182

To lodge a complaint online please complete our Compliments & Complaints form.

Alternatively for written correspondence please contact:

Service Quality Department,
People's Choice Credit Union
GPO Box 1942, Adelaide SA 5001
Ph: 13 11 82
Fax:  08 8305 1604
Email: servicequality@peopleschoicecu.com.au

For assistance with lodging an external dispute, after the internal dispute process has been completed, please contact:

The Ombudsman, FOS

GPO Box 3, Melbourne VIC 3001
1300 78 08 08
Fax: (03) 9613 6399
Email: info@fos.org.au

or visit their website at http://fos.org.au/.

Copyright © 2019 People's Choice Credit Union, a trading name of Australian Central Credit Union Ltd
ABN 11 087 651 125    Australian Financial Services Licence (244310) and Australian Credit Licence (244310)    BSB 805-050